When your service person inflated my tires, they removed the matching black caps that I purchased and replaced them with non-matching gold and bronze caps. At this point and time I will not refer anyone to Chapman.
my oil change was completed in a professional way
Andrew was very accommodating and helpful you need more people like him
As a long standing customer of more than ten years I am bitterly disappointed with customer service, a letter of complaint is in the mail not only to yourselves, but to Mopar and Chrysler Group Service Contracts, I feel totally 'ripped off' and the 'casual' way in which my 'original' concerns for having brought the car in, in the first place has been handled and a bill for $2037.
Went for an oil change and was well taken care of thanks to Andrew
the service was very fast. the paperwork I had gotten when I got the truck said the first service included oil change, check of vehicle and car wash. I did not get the car wash. Oil change was fine though.
staff was great, quality of service was great, as always. But 2 1/2 hrs. for an oil change is too long. Anyone can get an oil change done all over town in 20-30 minutes.
Always a pleasure to bring my vehicle here for service. Anthony the Service Tech is always professional, polite and straight to the point. He is a credit to the Dodge Chrysler Company. I will not go anywhere else.
I felt like I was Rushed getting out of the dealership. No One went over what was taken care of, or what was Not. I have no idea what needs to be taken care of... I feel like I was not important at the time....
I was in a real bind when my Dodge Dart experienced engine problems while I was visiting Las Vegas. I was far from home and not sure how I was going to get my car looked at on a Saturday or how I was going to get home 250 miles away. Lucky for me I drove the car into Chapman Dodge and Anthony Salinas was there to save the day. He was very pleasant and courteous and he had empathy for my situation. After waiting a short period he informed me they had to do a major repair and he set me up with a rental covered under the warranty and I was good to go. He gave me periodic updates on the status of repair and was very understanding all the way. The mechanic did a wonderful job and I now have the car back, good as new. I recommend Chapman Dodge service to anyone. They are true professionals.