Chapman Las Vegas Dodge Chrysler Jeep Ram
Your Las Vegas Dodge Chrysler Jeep Ram Dealer with Used Cars for Sale - 3175 East Sahara Las Vegas, NV 89104
Chapman Las Vegas Dodge Chrysler Jeep Ram Average Rating:
4.5 out of 5 stars (213 reviews)
LouAnn Morales5/20/2013 7:55 AM Replace tire blowoutI've never had a complaint with service at this location until I my last visit. I had an oil change and had a tire that blew out and needed to be fixed. I arrived at 8:30 a.m. on Wednesday 5/15 and the Service Advisor George Ruiz did tell me that he would have to contact PHH to get approval for the tire. He never came over to give me an update. At 1:00 p.m. I approched him to check on status and he said to me. See this stack of orders right here, your vehicle is in here and I have to make a call and to give him 15 mins. At 2:30 he came to me to say they got approval but now he had to ORDER a tire and it wouldn't get there until Monday. I was frustrated to have spent the whole working day there and to find out they didn't ever have a tire there which upset me. So my dissatisfaction was that I didn't receive any updates through out the day and he didn't even check to see if there was a replacement on site to begin with. I did not have a productive day at all and I took the van to Firestone instead. Mac McKenzie5/18/2013 6:04 PM Very satisfiedGreat job. Very satisfied. hugh morrison5/18/2013 5:16 PM thank goodnessWe purchased our challenger at towbin dodge. Our experience at the time of sale was anything but pleasant. In retrospect, I should have gone elsewhere, but new car fever dictated otherwise. In later service visits I was further turned off. I called them to take care of the recall involving the air bag harness. Two weeks later I called them back to see if they had received the parts. It was as if they had never heard of me. I called the number on the recall letter to ask for help and they hooked me up with you folks. We made the appointment right away and the work got done in short order. My faith is restored in our ability here in America to compete in this challenging market. Thank you. Everyone I talked to was courteous. knowledgeable, and efficient. Chapman Dodge will be taking care of all of my future service and, if any, my future related purchases. Philip Voorhees5/17/2013 11:35 AM servicewe spell gas coming from our car we have our AC issue they kept saying they can't find it they can't find it they can't find it kind of funny when I Drive the car I can smell it my wife can smell it my friends can spell it its a musty smell from the AC unitwhat more do I need to say very displeased with the service chuck cameron5/17/2013 11:31 AM oileverything was good,only when they change the oil they should house down under the truck to clean up the oil spilled from the oil filter. it drips on the exhaust and smells and drips on the driveway. thx chuck Vincent ward5/16/2013 10:25 PM Don't come here!Brought my viper in for repair. After 8 weeks and 1 day!!! I received it back. Terrible mechanics! Incompetent foreman who did not keep promises! And horrible service. I'm sorry but the phrase "I know" does not excuse you or your foreman from being responsible to the customer. Please do yourself a favor and DO NOT bring your vehicle to this place. Go to The other dodge dealer in the auto mall! michael frias5/13/2013 4:51 AM mr.Fast, friendly service. Frederick Mccoll5/12/2013 3:06 PM ServiceService was really great even if I just came in for an oil change. I was hoping though that some recommendations would be given to me considering I already had 75k miles on my truck. Instead none. Scheduled oil changeNothing to report as far as unsatisfactory. It was good to see Tony. I hadn't seen him in a while. I didn't see a few familiar faces. But overall I was satisfied with the service and attention.
Thank you all!
Chapman family member.
jerry white5/10/2013 9:36 AM oooooooooo1st. time customer ,will return.....happy with service.